Troubleshooting
Sometimes things go wrong with frying, that’s why we’ve created our very own troubleshooting guide to help solve those issues and get you back on track.
Select the problem you’re having and let our guide help you find the right solution.
My food is not cooking or browning in the expected time
Is the fryer overfilled with oil?
Recommended Solution
Don’t overfill the frying basket – this will result in too great a drop in temperature. Large temperature swings will degrade your oil prematurely. If the temperature drops too much then the food will absorb too much oil.
Check the thermostat – is the oil overheating?
Recommended Solution
Fry at the correct temperature - too hot and you’ll shorten the life of your oil, too low and oil will be absorbed into the food, producing soggy, unhealthy results. Please refer to the Prep Frying Guide for the correct frying temperatures.
Are you over using your fryer?
Recommended Solution
Frying temperature may not be recovering from one load to the next. Increase time in between loads or use additional fryer.
Can’t find the help you’re looking for? Don’t worry, let us know what problem you’re having and someone will get back to you.